Frequently Asked Questions
- Is Syfy Games free?
- What are the basic rules and regulations of Syfy Games?
- Where can I read the Terms of Service?
- How do I create an account?
- I'm 12 years old...can I join Syfy Games?
- How do I verify my e-mail address?
- What if I have an account but can't log into it?
- What if I forgot my password?
- What if I forgot my username?
- How do I change my e-mail address?
- How do I change my password?
- My e-mail address is already being used, even though I haven't registered on this site before - what can I do?
- How do I change my personal information?
- How do I delete my account?
- I'm having technical issues with a Syfy Games game. What should I do?
Is Syfy Games free?
Yes! Being a Syfy Games member is totally free.
What are the basic rules and regulations of Syfy Games?
Please refrain from posting or uploading any of the following types of content:
- mature/adult imagery or text
- flames, insults, rude commentary
- pirated material that you do not have the rights to
- slanderous remarks about others, including talent and other users
- spam, including advertisements, gibberish, multiple instances of the same post
Please refer to our Terms of Service for more information about acceptable behavior at Syfy Games.
Where can I read the Terms of Service?
Click the link in the footer below to read the Terms of Service.
How do I create an account?
Go to www.syfygames.com/ and click "sign-up" to register. You'll be asked for some basic information and asked to verify your e-mail address. Once your e-mail has been confirmed, you can customize your profile by adding photos, modules and other information about yourself.
I'm 12 years old...can I join Syfy Games?
Syfy Games requires all users to be 13 years or older to join in accordance with COPPA.
How do I verify my e-mail address?
Once you sign up, a message containing a confirmation link will be send to the e-mail address you listed in your registration. Once you receive this message, click on the link and your e-mail address will be automatically verified and you can begin using Syfy Games.
What if I have an account but can't log into it?
If you already have an account on another site such as syfy.com/gamecenter or nbc.com, you will still need to register for Syfy Games, but the process will be different. Start by entering your e-mail address and if we recognize your e-mail address from another site registration we'll just ask you to confirm who you are by providing your password. You will then be registered for Syfy Games and can begin customizing your profile.
If you're still experiencing log in troubles, please click "Help" and a member of our tech support team will contact you shortly.
What if I forgot my password?
If you forgot your password, click "Forgotten Password" and enter your e-mail address. Your password will be reset and the new one will be e-mailed to you.
What if I forgot my username?
You no longer need your username to log in. Once you log in using your e-mail address, click "Account Settings" to find and/or change your current username.
How do I change my e-mail address?
Click "Account Settings" to change your e-mail address. A new e-mail verification request will be sent to your e-mail. You must complete this verification before using your new address to login.
How do I change my password?
Click "Account Settings" to change your password. You must confirm your existing password, then enter a new password and re-type the new password to confirm. Once you save your account settings, you must log in using your new password.
My e-mail address is already being used, even though I haven't registered on this site before - what can I do?
Perhaps you registered in the past and have simply forgotten. Click "Forgotten Password" to have your password reset and sent to your e-mail. Once the new password arrives, try logging in with your e-mail address/password to view your account.
How do I change my personal information?
You can edit your personal information by click "Account Settings" and updating the information stored there. If you'd like to edit your profile, click "edit" in the my PROFILE section of the navigation to update your modules and profile information.
How do I delete my account?
Please send a request to have your account deleted by clicking "Help" and a member of our tech support team will contact you to confirm your request and delete your account.
I'm having technical issues with a Syfy Games game. What should I do?
If you are experiencing technical difficulties with one of Syfy Games's multiplayer online games, please visit the official Big Point site for that title by clicking on its name below
If you are having trouble with any other Syfy Games game, please post a description of it to the official forums here.